RETURNS
You have the right to renouncement the contract in the STÄRKE Online Store within 60 days from the moment of receiving the order.
To use the right to return, you must attach a return form and proof of purchase to the returned product.
By leaving the contract, you can use the model return form attached to the parcel you received or by downloading it by clicking the link below:
The form for returning the goods is in accordance with Annex No. 2 to the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827, as amended).
In the event of withdrawal from the contract, we return all payments received from you, including the cheapest delivery cost shown on the website.
The refund will be made no later than within 14 days from the date on which we received the withdrawal from the contract with the goods.
The return of the payment will be made to the bank account number provided in the return form.
The returned goods along with the completed return form and proof of purchase should be sent to the following address:
RON INDUSTRY
- Głowacki 2
63-000 Środa Wielkopolska
with the note “Return”
The returned goods can not bear traces of use.
It should also be adequately protected against damage during shipment.
We also ask you not to send “COD” shipments and parcels at the expense of the recipient.
COMPLAINTS
If the quality of our product turned out to be unsatisfactory, you have the right to lodge a complaint. Please, submit a complaint by e-mail to office@starkeswimming.com with the following details:
first name and last name
invoice number
exact description of the defect
photograph showing the defect
Such notification will improve the course of complaint procedures and will provide an individual assessment of the defect.
Our service will contact you and present possible solutions to the problem and steps.
If you do not use the form of filing complaints in the form of an e-mail, please send the advertised goods together with the complaint form and proof of purchase.
When advertising the goods, you can use the complaint form attached to the package or by downloading it by clicking the link below:
Advertised goods along with the completed complaint form and proof of purchase should be sent to the following address:
RON INDUSTRY
- Głowacki 2
63-000 Środa Wielkopolska
with the note “Complaint”
Please make sure that the parcel is properly protected from damage.
We also do not accept shipments “on delivery” and shipments at the expense of the recipient.
We will investigate your complaint and respond to it promptly, no later than within 14 days from the date of filing the complaint.
The basis and scope of liability for defects of goods are contained in the provisions of the Act of 23 April 1964. The Civil Code, in particular in art. 556 and subsequent Civil Code – in the case of sales contracts concluded from December 25, 2014.